Welcome to the Grant & Pierce Frequently Asked Questions page. We want every order to be a smooth one, so we have gathered the answers customers ask for most. If you still need help, please get in touch and we will gladly assist.
1. How long will it take to receive my order?
Handling time is 1–2 business days, transit time is 6–8 business days, and estimated total delivery is 7–10 business days. Full details are in our Shipping Policy.
2. Do you offer free shipping?
Yes. Every order shipped within the United States ships free, with no minimum purchase. See our Shipping Policy for more.
3. Where is Grant & Pierce located?
Grant & Pierce is a United States based online business offering a curated selection of high quality men's products, with shipping available within the United States.
4. What if I receive a defective product?
We replace defective items at no cost to you. Contact us within 30 days of receiving your order and we will take care of it. Details are in our Return Policy.
5. Can I cancel my order after it is placed?
Yes, you have a 24 hour window after placing an order to cancel it. Reach our support team at info@grantandpierce.com as soon as possible with your order number.
6. What is your return policy?
Returns are simple and hassle free. You have 30 days from delivery to return an unused item in its original packaging. Read the full Return Policy.
7. When will I receive my refund after returning a product?
Once your return arrives and passes inspection, the refund is initiated to your original payment method within 7 business days. Timing after that depends on your payment provider. See our Refund Policy.
8. Do you offer any warranties or guarantees?
Yes, every purchase is covered by a 30 day warranty. Learn more in our Return Policy.
9. How can I contact customer support?
Use our Contact Us page or email us directly at info@grantandpierce.com.
10. Do you ship internationally?
No. At this time we ship exclusively within the United States.
11. Do you have a physical store location?
No, we are an online only store. That keeps our overhead low, which lets us offer competitive pricing and a wider selection than a single shop floor could hold.
12. Can I place a bulk order for my business or organization?
Yes, bulk orders are welcome. Contact our support team at info@grantandpierce.com for pricing and details.
13. What is the process for exchanging a product?
Exchanges are easy. The step by step instructions are outlined in our Return Policy.
14. How can I track my order?
As soon as your order ships, you receive a tracking number by email. You can follow the delivery at any time on our Order Tracking page.
Contact Information
Store Address: 265 West 36th Street, New York, New York 10018, United States
Store Email: info@grantandpierce.com
Store Phone: +12122028112
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.